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Terms & Conditions

Award Winning Experienced Family Business
We are an award winning family business and before our move to Maitland we operated a coach and tour package business from our motel on the New England Tablelands. With over a decade of extensive experience in all areas of the coach and motel business behind us, we can ensure that your holiday is an enjoyable and memorable experience.

Our Luxury Cruisers
Our modern 47 seat coaches are all equipped with seatbelts for your added safety. Panoramic windows, a seat rotation system, extra leg room, reclining seats with lumbar support and climate control heating and airconditioning are all standard features on our coaches. For your enjoyment we have also provided a TV, DVD, video & sound system.

Having a chef on board, we introduced the concept of cool rooms in coaches, and pie warmers. With hot and cold water on tap, those road side cuppas are even more tempting.

Licensed Travel Agency 2TA5150
As a licensed travel agency, we are financial members of the Travel Compensation Fund, which assesses all members for financial management and security. You can book your trip with us knowing your money is secure. Look for our number: 2TA5150.

Accommodation on Tour
Our standard is 3.5-4 star with ground floor units. As a family business, we care about the treatment of our guests. If a motel doesn't measure up, we simply don't go back. The sooner we hear about your concerns the sooner we can do something to fix them up.

Travelling on tour
We aim to travel no more than two hours between stops, with less travel scheduled in the afternoons, and a 4.30pm check in on most days to allow you time to settle in before dinner.

Northern Highland Travel Club
When you enquire about or book on one of our tours, you automatically become a member of the Northern Highland Travel Club. This gives you access to our Discount Vouchers, and all sorts of special offers, including discounted show tickets, special one-off tours and of course, we keep you up to date with all that is happening in the family. If you do not wish to receive further mail or contact from our company, please call us FREECALL 1800 623 068 or write to us  or PO Box 222 THORNTON NSW 2322

Discount Vouchers
When you travel with us, at the end of your trip we will give you a Discount Voucher. These can be used on any tour over $400 if you book directly with us, using our FREECALL phone number. Only one voucher may be used per person per tour. There is no use by date on these vouchers. They are not available on tours paid by Credit Card. The vouchers are worth $30 on tours over $400 or $50 on tours over $1000.

Vouchers cannot be used if you are paying your final balance by credit card.

Travel Insurance
We strongly recommend Travel Insurance, both to protect you against the costs of cancellation before a tour departs, and during the tour. Medicare only applies in Australia, and will not cover you in Norfolk Island, nor does it cover lost or stolen luggage or the cost of flying you or your partner home if you have to
leave a tour, or arranging your travel. Even if you are healthy, accidents can and do happen, and can be very costly to you if you are not insured against them.

Please remember that travel insurance in Australia does not cover any medical or ambulance expenses. Please see a health insurer if you require this type of insurance.

We require $200 per person on domestic tours for a deposit within 7 days to confirm your bookings. In some cases we will require a larger deposit to cover the cost of flights or other fares, and we will advise you of this when you make your reservation or as the need arises. No booking can be confirmed without a deposit. International tours have different deposits required - please read the special conditions for international tours at the end of this section.

The balance is generally due 60 days prior(domestic) or 90 days prior (international) to departure and we will give you a reminder letter two weeks in advance to remind you of this. We accept cash, cheques, money orders, EFTPOS or credit cards (Mastercard or Visa) for any payments, however our discount vouchers cannot be used with any credit card/EFTPOS payment of final balance. (Although you can pay your deposit this way and still use your

Fares include
Air conditioned coach travel, quality twin or double motel accommodation, all entrance fees and meals as stated in the itinerary per person on a twin share basis (ppts). A single supplement applies for all passengers with sole use of motel accommodation and is indicated by “s/s” after the price on the itinerary. It does not guarantee sole seating on the coach.

Any increases in flight prices, fuel surcharges, entry fees or any other price rises made by our suppliers, will be passed onto passengers.

All baggage is entirely at owner's risk. We recommend taking travel insurance to insure yourself against any loss.Please ask us for more details.

Alteration of Itinerary
We reserve the right to alter itineraries without notice due to availability, weather, road conditions, or any other reason we perceive to be in the best interests of our guests. Heavy rain, particularly where travel on unsealed roads is involved, may cause alterations in accommodation and availability of
sightseeing. All additional expenses incurred as a result of any delays, cancellations, or alterations will be the sole responsibility of the passenger. This is why we recommend travel insurance.

Seating and Seat Rotation
Seating is rotated in a random order at the direction of the coach driver to ensure all guests enjoy a variety of seating.

No smoking
Government regulations prohibit smoking inside coaches. Frequent stops en route provide an opportunity for those who wish to smoke to do so.

No food/drink to be consumed on coach
In the interests of keeping our coach clean and hygienic, please do not drink (other than water) or eat food on our coach. With frequent stops, and homemade morning teas—there is no need for extra rations! Please see us with any special dietry needs.

Cancellation Policy
We strongly recommend you to take out travel insurance to protect your investment in your holiday. Cancellation fees will be levied if you have to cancel your booking with us. The following fees below will apply, in addition to any monies already paid on your behalf to our suppliers. Bookings on our tours can be transferred to another person if you cannot go, however some suppliers may charge a transfer fee. Please note that where we are charged a transfer or cancellation fee by one of our suppliers for your cancellation/transfer,
that fee will be passed onto you, over and above our fees.

Cancellation Fees - Domestic Tours
If you cancel;

  • 60 days or more - $50per person
  • 60-30 days - 20% of fare
  • 29-14 days - 40% of fare
  • 13-2 days - 50% of fare
  • Day before departure or later - No Refund

Cancellation Fees - International Tours
Deposits are non-refundable.

  • Final monies are due 90 days prior to departure, at which time, the cancellation fees are 50% of the fare.
  • Any cancellation within 45 days of departure incurs a 100% of fare cancellation, fee, that is, the passenger is not entitled to any refund.

1. A Holding Deposit of $2000 per person is due within 14 days on all tours in order to confirm your booking.
2. Other security deposit fares or holding prepayments on your behalf will be requested from you or appropriated from held funds at our discretion if required by a service provider (eg: for flights, cruises, accommodation)
3. A Final Deposit equal to the total cost of the tour is due 90 days prior to the date of departure.
4. All funds are held in our client travel account and not accessed until either: (a) a security deposit fare or holding prepayment on your behalf is required by a service provider other than Northern Highland Travel at any time prior to departure or (b) the balance due to Northern Highland Travel as the Tour Operator is paid on the day of departure.
5. Itineraries are subject to alteration without notice and intended as a guide only. Alterations may come about due to road or weather conditions, strikes or other reasons beyond our control. Any additional expense incurred by the passenger is not the company’s responsibility. We strongly recommend that you have adequate travel insurance cover. The company can give no guarantee as to the exact arrival and departure times for carriers and operators used by the company in the tour and the company will not be liable for failure to make connections with any other services or attractions beyond its control.
6. All baggage is entirely at the passengers risk.
7. Guests are advised to take out travel insurance in case of sickness, loss of baggage, or alteration of itinerary due to circumstances outlined above.
8. Seating is rotated in a pre-determined order at the Coach Driver to ensure all guests enjoy a variety of forward, middle and rear seating.
9. Government regulations prohibit smoking and alcohol consumption on coaches.
10. Cars left at our depot are left entirely at your own risk. We do not accept any liability for damage or loss to cars left at the depot.
11. The hosts for the tour you have booked on will be indicated on your paperwork, however operational requirements, ill health or other factors may mean that they are unable to do undertake it.
12. Tours may include the services of operators, such as hoteliers, airlines, cruise companies, and other operators who are not agents, servants or employees of Northern Highland Travel Pty Ltd. Although we take care in selecting the operators of services and the optional tour excursions we cannot and do not take responsibility for the conduct of the operators, their servants and agents or for any ramifications of that conduct. These tours may include activities such as climbing, exploring, swimming and snorkelling. The passenger accepts that these activities involve varying degrees of risk.
13. No passenger will be permitted to embark or continue on the tour while their mental or physical condition is, in opinion of any representative of the company, such as to render them incapable of caring for themselves, or whereby they became objectionable to other passengers, or they may become a hazard to themselves or other passengers. The company will not be responsible for expenses resulting in such persons being precluded from completing the tour for any reason.
14. By booking a tour, the passengers acknowledges and agrees that Northern Highland Travel Pty Ltd (herein referred to as the “Company”) and the transportation companies, will take all reasonable steps to provide an enjoyable tour, it accepts no responsibility for any loss of enjoyment by passengers due to circumstances beyond its control. The company further accepts no responsibility for any death, injury, illness, damage, detention, delay (including mechanical breakdown) or any other loss beyond its reasonable control and provides no warranties in addition to those set out under the Trade Practices Act 1974, and nothing herein restricts the passengers from exercising his or her rights and remedies pursuant to the law.
15. The company reserves the right to cancel any ticket or booking or refuse to carry any passenger where payment has not been received by the Company within the specified time.
16. Cancellation Policy: Deposits are non-refundable. Final monies are due 90 days prior to departure, at which time, the cancellation fees are 50% of the fare, and any cancellation within 45 days of departure incurs a 100% of fare cancellation, fee, that is, the passenger is not entitled to any refund. We recommend travel insurance and can assist you to purchase it through QBE Insurance.


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Lic No. 2TA5150 Northern Highland Travel Pty Ltd